At FILEDOC SOFTWARE we guarantee the security of your data and only collect the data strictly necessary for the purchase or provision of services. The collection and use of this data, for other purposes such as marketing, requires a prior consent that we want it to be clear, informed and explicit.
The data collected will be kept for the period necessary for the provision of the service or during the term of the contract (in case you are our customer) and will not be transmitted or transferred to any third parties other than the subcontractors defined as Filedoc Partners, when they are responsible for implementing the project.
1. What personal data is collected by FILEDOC SOFTWARE?
FILEDOC SOFTWARE collects data about entities such as partners, suppliers, customers, potential customers and some contacts of employees of these entities. We collect data such as name, email, company name, position and phone number. In the case of maintenance contracts, other data may be requested for billing purposes.
Ensuring, whenever necessary, the prior consent of the holder of the personal data we will collect, among others, the following information:
n general, the personal data collected is based on and intended for the adequacy of services and the needs and interests of the Client/User, namely for the purposes of Organization of events, seminars and fairs; provision of consulting services, support and promotion in economic and financial areas; market research; trade, sound and image and similar; access to specific features of services, content suggestions, for improvement of the services offered or contracted and for quality control of the same, informative services of proximity as well as information and marketing activities.
Additionally, personal data may also be processed for the purpose of complying with legal obligations and for the investigation, detection and prosecution of serious crimes.
2. For what purposes does FILEDOC SOFTWARE collect personal data and what is the legal basis for processing this information?
The data collected is for processing orders, sending communications and notifications, processing requests for information and downloads, statistical analysis or for other purposes previously consented and requested, whose detailed information will always be provided to you at the time of collection.
Your data will only be used if one of the following conditions is met:
3. Who has access to your personal data?
FILEDOC SOFTWARE does not disclose any personal data to third parties without the consent of the data subject; where this is necessary for FILEDOC SOFTWARE employees, staff, suppliers or business partners to provide a product or service or perform a function on behalf of FILEDOC SOFTWARE that you have previously requested; where this is required or permitted by law.
Whenever FILEDOC SOFTWARE uses any subcontractor, it will safeguard compliance with the General Data Protection Regulation and other applicable data security and protection legislation, in particular by providing contractual provisions that ensure that the subcontractor uses the data received only
FILEDOC SOFTWARE also undertakes not to hire another subcontractor to perform specific data processing operations on behalf of the customer without the customer's prior written general or specific authorization.
4. Where is your data stored?
FILEDOC SOFTWARE stores your personal data in its datacenter located in the territory of the European Union.
This data and its infrastructure is protected and maintained according to high security standards and in order to comply with applicable privacy laws.
5. How can you exercise your rights under the GDPR?
Under the RGPD, you can directly perform the update of your personal information or set some of your preferences such as receiving newsletters. You may also request some specific rights such as:
If you have any questions regarding our use of your personal data you may, at any time, contact us via email: helpdesk@filedoc.com.